| Microsoft
Dynamics CRM Edition Comparison |
| Small Business Edition
|
Professional Edition
|
| Business Target |
| Small Business |
Mid to Large-size Business
|
| Edition Highlight |
This edition
is designed to run on the Microsoft Windows Small Business
Server 2003 Premium Edition, a complete single-server solution
for small businesses that have limited IT staff and resources.
The Microsoft Dynamics CRM Small Business Edition is easy
to deploy and maintain, and offers:
- New marketing automation modules for sales, marketing,
and customer service that help a business track and record
every customer contact.
- Advanced reporting services that help qualify leads,
cross-sell products, and maximize sales opportunities
without the need for expensive third-party reporting tools.
- Improved customization that enables any user to get
the information he or she needs without any programming.
75-user limit
View
a Small Business Edition Demo
Get
Flash Player
|
This
edition is designed for large organizations that must support
extensive sales and marketing staffs. Microsoft Dynamics
CRM Professional builds on the power and ease of use of
Microsoft Dynamics CRM Small Business Edition and offers
key features such as:
- Powerful data mining and business intelligence tools
that help a business build smarter, more effective marketing
campaigns. Reporting and analysis tools built on SQL Server
Reporting Services that provide precise customer information.
- A single view of each customer based on every piece
of information a company collects, all accessible by sales,
marketing, and customer service divisions.
View
a Professional Edition Demo
Get
Flash Player Both editions work the way a business works,
integrating with the Microsoft Office Outlook messaging and
collaboration client and other familiar Microsoft Office programs
so employees operate within a comfortable environment. |
| Microsoft
Dynamics CRM Edition Comparison |
| Small Business Edition
|
Professional Edition
|
| Option 1: Modular
License |
$440-499/Named User*
$528-599/Server*
* Prices shown are estimated retail pricing ranges
|
$880-999/Named User*
$1,244-1,999/Server*
* Prices shown are estimated retail pricing ranges |
| Option 2: Dynamics Business Ready
License (BRL) when acquired with the Advanced Management Edition
of a Dynamics Product (AX, GP, NAV or SL) |
Not Applicable
|
$999/Named User*
Free Server License Included*
Includes pre-integration connectors available for Microsoft™
AX, GP, and NAV. |
| Module Overview: Sales
|
Microsoft Dynamics™
CRM 3.0 Sales makes it easy to manage leads and opportunities,
measure and forecast sales activity, track customer contacts,
and automate the sales process helping ensure a shorter sales
cycle, higher close rates, and improved customer retention.
Microsoft
Dynamics™ CRM Sales Overview (PDF 162KB)
Microsoft
Dynamics™ CRM Sales Datasheet (PDF 341KB)
|
| Module
Overview: Service Management |
Microsoft Dynamics™
CRM 3.0 Service Management enables service representatives
to track requests, manage support issues from contact through
resolution, and deliver the consistent, efficient service
that helps ensure customer satisfaction.
Microsoft
Dynamics™ CRM Service Management Overview (PDF 162KB)
Microsoft
Dynamics™ CRM Service Management Datasheet (PDF 323KB)
|
| Module
Overview: Marketing |
Microsoft Dynamics™
CRM 3.0 Marketing enables sales and marketing professionals
to deliver targeted communications to prospective and existing
customers, shorten the sales cycle, and improve close rates.
Microsoft
Dynamics™ CRM Marketing Datasheet (PDF 337KB)
|
